Terms & Conditions

1. About RASH EXCELLENCE STORE

RASH EXCELLENCE STORE is an online retail store based in Niamey, Niger — Rive Droite. Customers browse our website, and they place and confirm their orders through our WhatsApp ordering and support channel.

The store currently offers products such as:

• Watches (Men, Women & Unisex): A stylish collection of timepieces designed for every style and gender.
• Women’s Footwear (Shoes, Sandals, Heels & Slippers): Elegant and casual footwear options for every occasion, from high heels to everyday comfort.
• Mobile Accessories: Essential tech add-ons and accessories to protect, power, and enhance your smartphone.

This list is an illustration of what we sell today, not a limit. We may introduce other products, categories, colours or models through the store at any time.

2. Product Information

We make reasonable efforts to display product information accurately. The information shown on the website may include:

• Product name
• Product photographs
• Product description
• Price
• Available variants
• Product availability

Differences between a photograph and the product you receive may occur because of:

• Screen settings
• Lighting
• Photography
• Manufacturing variation
• Product colour variation

Product brands and manufacturer photographs remain the property of their respective owners. Where you need an exact detail of a product — for example a precise size or colour — please ask us on WhatsApp before ordering.

3. Prices

Prices may change depending on:

• Stock availability
• Product availability
• Promotions
• Business pricing updates

The price displayed on the website should be confirmed with you before the order is finalised, because a price change or a promotion may apply at the time your order is confirmed.

4. Ordering

You can start an order in three ways:

• Using the website's ordering interface
• Using the WhatsApp contact or order button on the website
• Messaging us directly on WhatsApp

An order is confirmed through customer communication, normally by a WhatsApp message. To confirm your order we may ask you about, or confirm with you:

• Product
• Quantity
• Variant, colour or size, where applicable
• Price
• Delivery location
• Delivery cost
• Availability

Please note that the website is a storefront and a communication tool. It does not process orders automatically: your order is only confirmed once we have replied to you and agreed the details with you.

5. Payment

Your payment is fully secure with us. For online payments, funds must be confirmed before your order is packed and dispatched. Where applicable and reasonably possible, you may inspect or verify your item before completing payment.

Please note that we do not currently process card payments or request credit/debit card details on our website. If our supported payment options change in the future, this policy will be updated prior to implementation.

6. Delivery in Niamey

For deliveries inside Niamey:

• Delivery fee: 1,000–2,000 FCFA
• Availability: 7 days a week
• Delivery hours: 8:00–20:00
• Sunday hours: 8:00–14:00

The final delivery fee may depend on your delivery location and on the circumstances of the delivery, so the amount is confirmed with you when your order is confirmed.

7. Delivery Outside Niamey

Because cost and timing depend on the destination, we do not publish a fixed price or a fixed number of days for destinations outside Niamey. Contact us and we will agree the details with you before the order is confirmed.

• WhatsApp: +227 98 00 22 39

8. Free Delivery

Free delivery is available for orders of 95,000 FCFA or more, subject to the applicable delivery area and to the confirmation of your order.

This means free delivery is confirmed for your order only if it meets the 95,000 FCFA threshold and falls within a delivery area that we serve. It is not automatically guaranteed for every geographic destination, so please ask us on WhatsApp to confirm free delivery for your location.

9. Delivery Responsibility

To make delivery smooth, please give us accurate:

• Name
• Phone number
• Delivery location
• Relevant directions or landmarks

Incorrect or incomplete delivery information may cause delays or additional delivery arrangements. If a delivery attempt fails because we could not reach you or could not find the address you gave, any additional delivery cost is your responsibility.

10. Returns and Defects

You have 24 hours after receiving the product to report a defect.

To report a defect, please contact us on WhatsApp:

• WhatsApp: +227 98 00 22 39

Please provide:

• Order information
• Description of the issue
• A photograph of the product or the problem, where requested

Reporting a defect after the 24-hour window makes it much harder for us to verify what happened, so please contact us as soon as you notice the problem.

11. Exchanges

An exchange may be possible when:

• The wrong size was supplied
• The wrong model was supplied
• Another eligible product issue is confirmed

Where we agree to an exchange, the customer is responsible for the applicable delivery costs associated with the exchange.

We do not promise an exchange where the product has been damaged by customer use — please read the next section.

12. Products That Cannot Be Returned Due to Customer Use

Returns or exchanges may not be accepted where the product has been:

• Worn
• Used
• Heavily soiled
• Damaged after delivery through customer use
• Altered or modified

This does not exclude any mandatory consumer rights you may have under applicable law, and it does not remove any right you have in respect of a genuine product defect.

13. Order Cancellation

If you want to cancel an order, please contact us as soon as possible. The sooner we hear from you, the more likely a cancellation will still be possible.

Cancellation may no longer be available once the order has already entered delivery or fulfilment. The final outcome depends on the status of the order and on applicable law.

14. Product Availability

All products are subject to availability. If a product becomes unavailable before your order is confirmed, we will contact you to discuss:

• An alternative product
• A different variant
• New availability
• Cancellation

Displaying a product on the website is not a guarantee that it is available, so we cannot promise an unavailable product.

15. Website Use

You must not use the website to:

• Commit fraud
• Attempt unauthorized access
• Damage or disrupt the website
• Introduce malicious code
• Abuse website functionality
• Use website content unlawfully

16. Intellectual Property

The RASH EXCELLENCE STORE brand, logo, website design, original written content, graphics and other original website materials are protected by the applicable intellectual-property laws where applicable.

You may not copy or commercially reuse protected RASH materials without our permission.

Product brands remain the property of their respective owners. Where a product photograph or other material belongs to a manufacturer or another third party, that material remains the property of its owner and is displayed for the purpose of presenting the product for sale.

17. Website Availability

We aim to keep the website available, but we cannot guarantee uninterrupted operation. Temporary interruptions may occur because of:

• Hosting problems
• Maintenance
• Internet problems
• Technical failures
• Third-party service interruptions
• Security incidents
• Other circumstances outside our reasonable control

18. Changes to Products and Terms

We may update:

• Products
• Prices
• Availability
• Delivery information
• Website functionality
• These Terms & Conditions

The latest version always shows the applicable update date, so please check the “Last Updated” date at the top of this page before placing an order.

19. Applicable Law

Any mandatory consumer protection or other legal requirement that applies to you continues to apply, whatever it states.

20. Contact

Questions about these Terms & Conditions, about an order or about a delivery are always welcome.