Privacy Policy

1. Who We Are

RASH EXCELLENCE STORE is an online retail store based in Niamey, Niger. Customers browse our website, and they place and manage their orders through our WhatsApp ordering and support channel.

This policy explains what information we may receive, why we need it, and what we do with it.

2. Information We May Receive

Our website is a storefront. We do not have customer accounts, and we do not ask you to register or to choose a password. We only receive information that you choose to send us, for example when you:

• Contact the store through WhatsApp
• Request or confirm an order
• Provide delivery information
• Ask questions about products
• Communicate with customer service

Depending on what you choose to share, this may include:

• Your name
• Your phone number or WhatsApp contact information
• Your delivery location or address
• The product you selected
• The quantity you ordered
• The product variant, colour or size, where applicable
• A payment confirmation or transaction reference, if you pay online
• Any other information we reasonably need to complete or support your order

3. How We Use Information

We use the information you provide to:

• Confirm orders
• Communicate with customers
• Arrange delivery
• Respond to customer questions
• Handle returns or exchanges
• Provide customer support
• Improve the shopping experience
• Protect the website and our business from misuse or fraudulent activity, where reasonably necessary

We do not sell, rent or trade your personal information.

4. WhatsApp Communication

You can use WhatsApp to:

• Place orders
• Confirm orders
• Ask product questions
• Discuss delivery
• Request customer support
• Report a product issue

WhatsApp is a third-party communication platform. When you use WhatsApp to contact us, WhatsApp's own terms of service and privacy practices also apply to that conversation. Those practices are operated by WhatsApp, not by RASH EXCELLENCE STORE, and we do not control how WhatsApp handles data on its own platform.

We do keep the messages exchanged with you on WhatsApp for as long as we need them to fulfil your order and support you afterwards, as described in this policy.

5. Website Technology and Browser Storage

Like most websites, ours can use standard browser technologies so that the site works properly. For example, the shopping bag can use your browser's local storage to remember the products you selected, so they are still there when you come back to the site.

This does not mean that we automatically have access to everything stored on your device. Local storage is kept by your own browser, and you can clear or remove it at any time through your browser settings.

At the time this policy was last updated, our website does not use analytics tools, advertising cookies or third-party tracking technology. If that changes in the future, this section will be updated to describe the technology concerned, what it is used for, and how you can control it.

6. Payments

Our website does not process card payments, and we never ask you for credit or debit card numbers, CVV numbers or any card credentials on our website. Online payment is handled by the provider you choose, on that provider's own platform.

We receive only the minimum confirmation needed to verify that a payment has been made, for example a payment confirmation or transaction reference that you share with us, together with the amount. We do not receive, store or process your card details.

Each provider is an independent third party with its own privacy policy and data practices. Where you use one of them, their handling of your information is described in their own terms, not in this policy. We only ask you to make a payment once your order and the amount have been confirmed with you.

If our supported payment options change in the future, this policy will be updated before the new method is used.

7. Information Sharing

We share customer information only when it is reasonably necessary to operate the store, for example with:

• Delivery personnel or delivery partners who deliver your order
• Service providers who support the operation of the website
• Communication services used by you, such as WhatsApp
• Online payment providers, where you choose to pay online — for example MTN MoMo, Wave, Airtel Money, OPay, Nita, Amana, Western Union or MoneyGram. They process the payment on their own platform, under their own privacy policy.
• Authorities, where disclosure is required by applicable law

We do not sell your personal information.

8. Data Security

We take reasonable measures to protect the information you share with us, including keeping access to our order conversations limited to what is needed to fulfil your order and support you.

However, no online system or electronic communication method can be guaranteed to be completely secure. Messages you send, and any information you choose to share, travel over third-party networks and devices that we do not control. Please use WhatsApp, and any delivery-arrangement conversation, with the same care you would apply to any online communication.

9. Data Retention

We keep information for as long as is reasonably necessary to:

• Complete or support an order
• Handle customer service
• Resolve disputes
• Manage returns or exchanges
• Maintain necessary business records
• Comply with applicable legal obligations

We have not established a single fixed retention period, because how long information is needed depends on the order and on the reason we are holding it.

10. Your Privacy Rights

You may contact us to ask what information we hold about you, or to request the deletion of your personal information where applicable.

Please include enough detail for us to identify the order or conversation you mean, so we can act on your request quickly.

Some information may need to be retained where we are required to keep it for legitimate business purposes — for example to resolve a dispute, to keep a necessary business record, or to comply with a legal obligation. Where that is the case, we will explain to you why we are not able to delete it.

11. Children's Privacy

Our store is intended for adults. We do not intentionally seek unnecessary personal information from children. If you believe a child has sent us personal information, please contact us on WhatsApp and we will deal with that information appropriately.

12. Changes to This Privacy Policy

We may update this policy when our website, our services, our business practices or the applicable requirements change. The “Last Updated” date at the top of this page shows when the current version took effect, and it will be updated whenever the policy is materially changed.

13. Contact

Questions about this privacy policy, or about the information we hold, are always welcome.